Hydra 26 HD noisy fan

mvallee

Well-Known Member
BRS Member
#1
I ordered and have received 3 new Hydra 26HD to go over my tank. I have had them on for a week and one of the units from day 1 has had a fan that sounds like one of the blades is hitting something when it turns on. I removed the plastic cover and made sure the fan was seated and all looks good.
I called it in under warranty and instead of replacing the fixture they are sending me a fan replacement kit. I just watched the video on replacement steps and I will need to pull apart the light to get at the plug on the main board to replace this. Does this seem right on a $350 light from a major manufacturer. This has me seriously second guessing my decision to go with these lights :-( it was a lot of money and to have this issue right out of the box sux.
 

Chris A.

Formally toomanyfish
BRS Member
#2
My ? Is why they didn’t just exchange it?
Seams to me if you have someone not qualified ( not saying you don’t know how to do it ) take it apart that the warranty would go to sh**.
 

dz6t

Acro Garden, BRS Sponsor
BRS Member
#3
Replacing the fan is not a easy task for Hydra26HD, I am wondering why they choose to let you do it.
 

mvallee

Well-Known Member
BRS Member
#4
Thanks for confirming this is unusual,
I have emailed them my displeasure in the way they chose to handle this issue and have informed them that if they cannot provide a better resolution in the form of full replacement of light I will be contacting Bulk reef supply to return
 

mvallee

Well-Known Member
BRS Member
#6
Wow! this was his response to me wanting a light replacement

"Mike,

If you'd like you can have your light sent in and we will replace the fan for you. If you have any other questions, please give us a call today.

Thanks again,
Alex "

I am going to reply that I will be pursuing returning all lights and going with one of your competitors lights for my tank, we'll see if this gets a rise out of them.
 

mvallee

Well-Known Member
BRS Member
#8
At least he answered you lol:eek:
always the optimist are you LOL

I talked to BRS and although not optimal they have sent me a return shipping label to return the light and as soon as I ship it back and they can track it they will expedite shipping of a new one to me. PITA to have to unmount and disconnect all the wiring but I have no corals yet so no real harm just extra work and a better solution to me than AI's
 

dz6t

Acro Garden, BRS Sponsor
BRS Member
#9
Bulkreefsupply is great, they take care of their customers


Sent from my iPhone using Tapatalk
 

dz6t

Acro Garden, BRS Sponsor
BRS Member
#10
That is not AI you were talking to, that is Ecotech customer service.



Sent from my iPhone using Tapatalk
 

mvallee

Well-Known Member
BRS Member
#11
all could be a non issue, took the light down in prep for shipment and thought let's have a look see what could be making this noise, took the plastic fan guard off and not that, screws were all tight no high spots on the fan blade, as a last ditch effort I pushed down on the two wires that run to the fan and that was it, the red wire was higher than the black causing the rubbing. I will give it a few days to make sure the wires stay seated down but that is all it was. Great quality control!!