Ecotech support is amazing

[JPags]

Bought a used Vortech M1. It started making noise and I called Vortech. They gave me an RMA and I sent it back.
Just got this back from them, seems like they are sending me a replacement pump at no cost.

Cant believe they did this, I was expecting them to call me and tell me I had to pay something for a replacement.

 

[ChrisV]

I've had good luck with them too. Not quite this good of luck, but still, it's nice to be able to call a company and talk with a HUMAN who actually knows what they are talking about.

I guess I've just been conditioned by delta airlines to twitch every time I call a customer service number.

 

[wdebenedettojr]

There support is top notch had a mp 40 repaired for free that was about 6 years old recently. They really stand by their products.

 

[JPags]

They actually sent me an m2 replacement for my M1. Looks like it’s not new but as long as it’s quiet I’m ok with it.

 

[salthobby]

I have 3 Gen5 XR30 Blue's and bought G6 pro upgrade kits. The first upgrade I did I forgot to unplug the power. Next thing I see is sparks and smoke. I called them and confessed to my mistake. They told to I had to send it in for repairs. They ended up sending me a brand new Gen 6 XR30 pro for free. All I had to pay was shipping my Broken one in.