Anyone ever have to deal with Koralia's warranty?

[MikeG]

I bought a 1050 2 months ago and it will no longer start without spinning the impeller manually. I have taken it apart and cleaned it and it looked like new as it is only 2 months old. Called the store I got it from and they have no info for Koralia other than the contact us button on Koralia's website. Has anyone had warranty issues and how did you resolve them?

 

[number1gsxxr]

I sent one of the older style Koralias back and they replaced it. I sent an email using this link. http://www.hydor.com/main/contact. They put me in touch with someone from CA who was in the USA Hydor office.

 

[MikeG]

That was the contact page I used so I will see what happens. How long did it take for them to get back to you?

 

[number1gsxxr]

I forget how long it took. Over a week maybe? Once I was put in touch with the USA branch the response was much faster.

 

[MikeG]

Got a pm from someone here with the email of someone at the US customer service department, we'll see how that goes.

 

[number1gsxxr]

Nice. That should save you some time.