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Shoot me an email with your name when you get the chance and I will make sure it is taken care of.

If anyone has had losses please let us know and we will refund them. It is very unusual to lose an entire crew. Our reported losses are always under 3%. Did they arrive dead or die later on?

Sorry again about the dead emerald crab. We sent a refund for him, it should post to your side within 3 business days. Unfortunately we do not refund free shipping, or the entire order as you suggested when there is one loss. Zig zag perwinkles are very small animals. If you did not notice that...