AquaCave

[underh2o2long]

My first order with AquaCave and I think it will be my last. Ordered a Water Blaster HY Circulating Water Pump on the 15th. Other than a email confirming my order, I never got shipping/tracking info. Called Thursday for status, person who answerd could not give me a straight answer if it was shipped or not. Told him I want to cancel then, he said it may have already been shipped... then says he will check out the status and call me back... never did. I just wanted a straight answer if it was shipped or not. Send a email today asking to cancel my order. There is no reason it should take 4 days to ship a order IMO, at least tell the customer if there is a problem, not get the run around and then blown off to boot. Bad customer service IMO....

 

[dharmajedi]

I have ordered from these guys alot over the years. And I have to admit my last several orders were well sketchy. The last order I placed I got an invalid tracking number. I emailed them to no avail, I called and couldnt get a real person even left messages that werent returned. On a positive note despite no contact my order came in correct and in good shape. But yeah they seem to be operating a little differently then they used to...

 

[JohnK]

Title edited for neutrality. See rule here;
http://www.bostonreefers.org/forums/showthread.php?65522-Icons-removed-from-the-VE-forum

John K BRS moderator

 

[jayinh]

i stopped ordering from them as they dont have good customer service. i did 3 orders from them and all had problems. i now only order from BRS as they ship fast , have great customer service, great products and even email you back! yes thats right...email the customer backLOL