i actually had a bad experience with them. i tried to order an octopus skimmer from them. order went through fine, then no word from them for a week. i emailed them, with no response. i tried calling them, always got the answering machine. finally i get ahold of them, and they tell me that the skimmer has been on back order. it would have been extremely helpful if they would have contacted me about the backordered product rather than leave me in the dark. i see now that they have the item listed as on backorder.