List of local coral & fish

Butchy21

Active Member
BRS Member
#61
I would like to share my experience with the store that is quite different from many of the other reviews. I believe prices are reasonable. I was a frequent supporter and purchaser at the store for a few months. I was having trouble with my tank and Marty suggested I upgrade to a125. We agreed on pricing and timeframe. Unfortunately the install changed from January to mid January eventually weeks turned to months. And by April I still had not had the installation done. I knew being a small business Marty needed some cash so I paid $600 in advance for the tank And stand and a $150 for corals and fish. Then the final straw. He changed the agreed on price up 1000+ dollars. All the while I had been changing my work schedule to accommodate him. There were numerous days I would take off because he was coming to install the tank. Only later find out by noon time it wasn't ready. I lost thousands of dollars in potential overtime and lost productivity myself. So a couple of weeks ago I did what anybody else would do canceled and asked for a refund. I was still willing to be a customer because I felt that Marty is a good guy he just bit off more than he could chew. However the last straw was when he blamed me For leaving him in a bad spot. He took very little responsibility And it was his inability to meet his own deadlines and prices that cost him the job. I received a refund and a few item must to make up for what I had spent. But I will never again be a customer of European aquatics.

What really upset me is the owner still was upset with me because he ordered items I didn't accept. He needs to take responsibility for his inaction.

Butchy21 I believe I walked in as you were wrapping up. you could probably feel the tension however I wanted to be made whole.
I'm glad I wasn't around to hear that conversation.... sorry for your troubled experience!
 

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