We don't go to Tropic Isle much because it's quite out of the way for us. We have gone a few times, however, and had great luck with the livestock we purchased from there. The first couple of times we went, JD (tall nose ring guy) helped us out and was very attentive and friendly (piercings don't bother me in the least, I only care that I'm treated well, I happen to have a nose stud myself) He came over to us and asked if we needed help both times, and seemed very knowledgable and honest. Dan also helped us out a couple of times and was just as friendly.
The register experience, well, it's already been said many times.
I have to say though, the very last time we were there, there was a little smile (the red headed girl). I think David and I almost passed out, as that was the first smile or even eye contact I think we've gotten at that register. Maybe David was lookin' extra cute or something that day.
Seriously though, David and I are both "please" and "thank you" people, and when you say "thank you" to someone or "Hi" and get nothing, not even a glance in your direction, it is a bit frustrating. Even if you're not having a great day at work, it's very easy to quickly greet or thank someone.
It was kind of funny one time though, David and I actually stood at the register briefly because we didn't know we were done. There was no "thank you" or "here's your receipt", nothing. We both kind of snapped out of it and chuckled because we hadn't even realized the transaction was complete. We were just standing there! There was no closure!
-Gina
As far as the way you were spoken to when the place was closing, that's a completely unacceptable way to speak to customers. I'm sure we've all been at work one time or another held up by a customer or client, and we might even be thinking what she said to you, but you never say that to someone. It's appalling. There could have been a friendly reminder of the closing time, maybe an announcement of some sort, something professional and tactful.
(I hope I didn't break any vendor experience rules, I haven't posted in this forum much. If I did, I apologize and please feel free to delete anything you need to.)