I am very disappointed with mine. It has been down for over a week. The wet side was loose, and kept jamming.When I took the unit apart the ceramic bushing was loose. I tightend it up (by hand), and after about 2-3hrs the screw broke. After 3 messages, and 2 calls back I finally got someone to talk to me. They said to send some pictures of the broken screw, and they would replace it. After a couple of days I emailed them, and they said they needed some more pictures to diagnose the problem. At this time I had thought a screw would have already been on its way back to me. I sent them the new pictures, and told them I really needed this screw. I waited two more days and got an email stating that they were still waiting for the pictures. The pictures were resent as a reply to the original email, so I know the address is correct. Now I am pissed, it has been 10days, and I dont even have an answer from tham as to what they are going to do. It is a freaking screw, they could have dropped it in an evelope.
I will give them some leway, as we did have a holiday. I also offered to buy a screw, because I am sure that they are goingto blame me for overtightening it. I didnt use any tools doing it, but I shouldnt have to anyway. The unit in question was used for 2 weeks. If I had paid for this I would be pissed.
Other than that it is nicely made, works great. The undertow is unbelievable, but very limiting in my tank. My tank isnt really the right setup to have one. I think it is way overpriced, and you prob need two in a tank to enjoy the full benifit of them.
I am def in the minority, so I must be doing something wrong. WOW, I feel better.