OK...I get the point. First Dong, there wasn't an arrive alive agreement they offer..the only conversation we had about the actiual shipping of the items was stated "We do this everyday..don't worry, they'll be packaged in styroboxes with cold packs and shipped on <insert airline here> first flight out in the morning." I a trying not to disclose all the "details" we spoke about as I have been tediously going through all of our emails and making notes on "what I feel is crystal clear either blatant disregard, mis-informed or simply just a total
"
I believe in at first showing a little diplomacy discussing the "issues" rather than taking an impulse action clearly based on "well see what you are going to do now!" Threats do not work well IMO and IME from the start-it instantly puts the other person completely defensive and usually of the mindset "Well is someone is going to act like that..I'm not even going to try to resolve this" I have disputed one credit card issue in my life(it was an absolute nightmare so figured this time around I will give a reasonable time frame then act. Clearly that timeframe is getting longer and nothing yet..It is now at only 10 or so blue-legs and the fire shrimp are the only survivors...And I am trying to not get into on the board just yet solely for I do not want any discrepencies or what is perceivable as pure flaming.
I understand that everyone is quite upset, frustrated and want this over-so do I. This is where the order stands currently(and I hope you understand my position as well, and all I can do is apologize)
As it stands here is my side:
I set-up the pooled order..so ultimately I guess I'm responsible
There are quite a large number of people that went into this pooled order
Some members were going to pay in person @ meeting or here..etc...<that amount is $138.00...BTW-to those referenced in that statement..not singling anyone out or complaining-we both agreed on that arrangement, can't change it
The shipping ended up being slightly more than I charged(learned this at the time of pick-up..had to pay airline directly
I did receive a second shipment saturday mid morning with the cerinths and fire shrimp, I did not want to part any of the order out due to the casualty rate thus far and also if it came to needing "proof" of death or alive..the entire order was still in my possession(also was a little nervous if even by coincidence I gave someone say 1 fire shrimp and the next day or shortly after either their tank crashed or their most favorite coral mysteriously melted, this would most likely be the first reason used-I didn't want to take that chance either way
Most everyone here has paypaled me or paid by check/cash-the entire order right at under 1K is on my personal credit card-so if she is unwilling to work with me in any way-I would have to refund everyone their money(using the paypal $ or checks/cash...still leaving me with the balance on my credit card to pay-swo I have just as much if not more to lose than all who participated.
I have also put a small amount of money from my own pocket buying filters, filtration media, isolation tanks..etc... as well as running around and borrowing tanks, lights, filters, etc... to save what I could
I have done the best I can do so far, please understand that, I am really trying my hardest here but some of the private complaints aren't necessary-we are all unhappy
Finally just please realize that I am making every effort possible to find a comfortable and acceptable resolution and I will keep you all posted. I am not going to sit on this much longer-so either "we" will find a resolution or I will resolve it the best I can do on my own.
I truly, truly do apologize to everyone-this is not my first pooled order-but also not a seasoned vet here...Your suggestions and comments have all been very helpful and I appreciate that. Hopefully tomorrow I will know something.
