OMFG Amazon/Inkbird... how hard is it to ship me the controller I ordered?!?!
A I posted a couple days ago my Inkbird controller (came with the tank) crapped the bed during the crazy windstorm and subsequent power outage. The buttons to control the settings (up/down) don't work.
I figured this was a perfect excuse to order the ITC-306A WiFi that a couple other members (
@afboundguy to name one) have posted about.
Amazon. Prime. Easy peasy. Ordered. Would be here this past Wednesday.
It arrives, I open it up to install it. I start to unwind the wires and I'm like WTH is this?!? There's a plastic box at the end of the sensor cable. It's a humidity probe.
I look at the box; it says right on the side "
Humidity". But there's a sticker (probably put there by Amazon) that says ITC-306A.
Alright, stuff happens, boxes get labeled with the wrong sticker.
I log on and start the return/replacement. No big deal except for the fact that now I have to wait another 2 days to get the replacement.
Meanwhile my tank is running a couple degrees warmer than normal for the last few days. Was even higher for a couple days until I unplugged one heater and dialed in the other a little better.
Replacement just showed up... IT'S THE WRONG ONE AGAIN!!!!!
But it's a little closer this time. It's actually a temperature probe this time; but it's got the METAL probe and not the two aquarium probes. This is the ITC-306T-WIFI. (Basically the newer WIFi version of the dead one I have.)
Same issue as the other box; the side says "temperature probe w/5' cord" but the label (stuck over another label) says ITC-306A.
After telling me they couldn't replace it and mumbling something about maybe I could get it fixed I was about to blow my top.
I restated what happened again, and the call center rep went to talk to his supervisor.
He finally came back and told me they'd refund my money and send me a prepaid label to send this one back. Then I could order it again.
Yeah, sure... I'll drive to the UPS store again because of screw ups on your side. No thanks.
He put me on hold again, came back, and told me to dispose of the "broken" replacement. (What?!?!?) He said they were refunding my payment and I could keep/dispose the one they sent today. Again, he said something about trying to get it fixed.
When I asked him if I'd get the right one if I tried ordering again he told me try another seller. The only seller was Inkbird. I told him I'd contact them and ask what was going on. His response was that they'd just tell me to contact Amazon.
First world problems I know, but very frustrating.