weyfirstreef
Non-member
(content removed,first hand experiences only)
In jan 2012 over a several week period I made a decision to convert to a reef.
I spent lots of time and money I. The boston store I have been in the hobby for decades and appreciate tge value of the lfs and there knowledge. So I made the decision to spend more support the lfs and expect the service to go with it.
In this time frame I could.have easily taken a family of 4 to Jamaica all inclusive for a week.
Lets say the premium to purchase locally instead of online could have paid my mortgage.
The info I got was great the help in selecting the correct equipment was very good as well.
But a few things really got me
I went to pick up a very large skimmer I.had ordered to they tune of a few hundred dollars, ultimately I was given the wrong skimmer. When B found this out the next day his response was since I used it he could not take it back and I maybe able to sell it online. But he not charge me for the correct one wbich arrived today.
No big deal I.kept both but strike one
Less than two months later a fan on my $700 ATI fixture broke I told b about it and his intial response was I would have to contact the manufacturer directly. During the same conversation my level of disappointment in that response after spending 5 figures with him become apparent and he ultimately got me the part but wod have ti charge labor if I needed him ti do it. I u.screwed.the two screws myself. Strike two
Honestly I forget the exact details of the third strike but it was during a phone conversation after vistiing the new location when b was not there but his amazing staff was.
This store is a perfect case of the staff is better than The owner because he cannot see past the pennies ti the dollars.
I never returned again double my system to over 700 gallons and purchase nearly everthing online including fish.
Stick with the clubs for info and online for product.
B its chris and my phone number is 617 594 2950
Sent from my SAMSUNG-SGH-I747 using Tapatalk 4 Beta
In jan 2012 over a several week period I made a decision to convert to a reef.
I spent lots of time and money I. The boston store I have been in the hobby for decades and appreciate tge value of the lfs and there knowledge. So I made the decision to spend more support the lfs and expect the service to go with it.
In this time frame I could.have easily taken a family of 4 to Jamaica all inclusive for a week.
Lets say the premium to purchase locally instead of online could have paid my mortgage.
The info I got was great the help in selecting the correct equipment was very good as well.
But a few things really got me
I went to pick up a very large skimmer I.had ordered to they tune of a few hundred dollars, ultimately I was given the wrong skimmer. When B found this out the next day his response was since I used it he could not take it back and I maybe able to sell it online. But he not charge me for the correct one wbich arrived today.
No big deal I.kept both but strike one
Less than two months later a fan on my $700 ATI fixture broke I told b about it and his intial response was I would have to contact the manufacturer directly. During the same conversation my level of disappointment in that response after spending 5 figures with him become apparent and he ultimately got me the part but wod have ti charge labor if I needed him ti do it. I u.screwed.the two screws myself. Strike two
Honestly I forget the exact details of the third strike but it was during a phone conversation after vistiing the new location when b was not there but his amazing staff was.
This store is a perfect case of the staff is better than The owner because he cannot see past the pennies ti the dollars.
I never returned again double my system to over 700 gallons and purchase nearly everthing online including fish.
Stick with the clubs for info and online for product.
B its chris and my phone number is 617 594 2950
Sent from my SAMSUNG-SGH-I747 using Tapatalk 4 Beta
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